Case study: Elavon & Verint Systems (July/Aug. 2010 issue)
Going for the save is always an exciting moment in sports, but for global payment processing provider Elavon, the expression also has taken on a multimillion-dollar meaning.
Case Study: Pinnacle Security & Aspect Software (July/Aug. 2010 issue)
When a home alarm is triggered, every second counts until the police arrive. Along the same lines—perhaps not quite as dramatic, but nonetheless critical—time is also an important factor in selling that security system in the first place, especially for a growing business like Pinnacle Security.
The 2009 Implementation Awards (Sept. 2009 issue)
First Direct Bank/Leumi Group/PerSay and Conseco/NICE Systems case studies.
Out of Site, Peace of Mind (Jan./Feb. 2009 issue)
Hosted speech solutions represent a low-cost, trouble-free alternative to on-premises software.
Intervention via Automation (Nov./Dec. 2008 issue)
Boston Medical Center designs a federally funded IVR system to detect patients at risk of substance abuse.
An Education in E-Learning (Oct. 2008 issue)
A small PowerPoint add-in helps Indian IT services giant Wipro take training to the Web.
The 2008 Speech Luminaries (Sept. 2008 issue)
Recognizing four professionals who have advanced industry causes and worked to build awareness and acceptance of speech technologies.
The 2008 Implementation Awards (Sept. 2008 issue)
AAA Washington/Verint case study.
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- Gayle Kesten
- Gayle Kesten is a New York-based freelance writer and editor with extensive experience managing Web sites, print publications, and their copy editing and production teams. Ongoing projects include working with media clients in the digital marketing, social media, information security, and speech technology industries. Gayle is highly regarded for her meticulous work, creative input, and ability to balance multiple projects and deadlines.
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